Reference

Legal Terms for Indonesia Accounts

We keep this page focused on the rules that shape your account, data and access, so you can check the terms before you move further.

Indonesia access rulesAccount data and cookiesLocal-law only accessDANA, OVO, GoPay, QRIS

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What This Policy Covers

aquslot Service availability depends on jurisdiction. Users are responsible for checking local law before access.

This policy covers your account records, identity checks, cookies and payment history, and it applies only where local law permits. When you open an account, we may ask for a matching phone number or email, then connect that profile to the wallet trail from DANA, OVO,

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GoPay or QRIS so your request history stays clear. If a rule changes, we update the page before it affects new registrations, withdrawal checks or data requests. We keep only the records needed to run the account, answer a dispute or meet a legal duty, and
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we remove or anonymise the rest when the retention period ends. If you want a copy, a correction or a deletion request where allowed, send it through support with the registered contact details so we can verify the right account.

Service availability depends on jurisdiction. Users are responsible for checking local law before access.

CONTACT ROUTES

How to Reach Us

If you need help with a data request, a policy question or a change to your account details, send it through our WhatsApp chat, live chat or help form. We aim to reply from 09:00-23:00 WIB, and we move account-security cases first. Include the registered phone number or email, plus the exact change you want, so we can match it without sending you back and forth.

Team online

Use WhatsApp when you need a quick policy check or a correction request. Send the registered phone number, the account email, and a short description of the issue, and we can route it to the right team during our 09:00-23:00 WIB window.

Live Chat

Live chat works well if you are already logged in and want to ask about access, data copies or a rejected change. Keep your device handy, because we may ask you to confirm recent account activity before moving ahead.

Help Form

Use the help form for requests that need documents, such as a name correction or a record copy. Attach the details once, then wait for our reply so we can keep the thread tied to one case.

DATA CARE

How We Handle Your Data

We keep the policy side of your account tied to the same login you use on mobile and desktop, so changes are easier to trace.

Data Access

Ask for a copy of the account data we hold, then check the name, phone and activity trail we return. We may ask for a verification step before sharing anything tied to the account.

Cookies

Cookies keep your session active and remember language settings on the same device. If you clear them, you may need to sign in again and confirm the device on your next visit.

Account Security

Use a password you do not reuse, and sign out on shared phones. If you lose access to the registered email or number, send a change request through support before trying to edit the account yourself.

Retention

We keep support logs and transaction records for the period needed to answer disputes, complete checks and meet legal duties. After that, we remove or anonymise files that no longer need to stay linked to you.

Change Requests

To update your name, phone number or email, contact us from the registered channel and include the new detail plus the reason. We only process the change after we match it to the right account.

Deletion Request

If local law allows a deletion request, send it through support and tell us which record you want removed. Some records may still stay on file if a legal duty requires us to keep them.

Questions on Data and Access

This section answers the legal questions people ask before they open an account or send a request. We keep the process tied to the registered contact details, the current policy page and the local-law rule that limits access where it does not apply. If you need a correction, a record copy or a status check, our support team can direct you to the right step.

Only where local law permits. If you are outside the allowed area, we will not complete the account step, and any request tied to access follows the same local-law rule.

We keep the details needed to run the account, check your requests and meet legal duties, such as the registered phone, email, login history and support trail. We trim older records when the retention period ends.

Send the request through WhatsApp, live chat or the help form from your registered contact. We may ask you to confirm recent account activity before we send a copy or make any correction.

Yes, if you can prove the account belongs to you. Use the registered channel, share the old and new details, and wait for our verification step before the profile is updated.

We keep them only for as long as needed for support, disputes and legal duties. After that period, we remove or anonymise the files that do not need to stay tied to your account.

Yes. Cookies help keep your session active and remember your device state. If you clear them, you may need to sign in again and confirm the device on the next visit.

Use WhatsApp chat, live chat or the help form, and include your registered phone number or email. That lets us match the request to the right account and answer it faster.

Legal Terms for Indonesia Accounts

How to Reach Us

WhatsApp

Live Chat

Help Form

How We Handle Your Data

Data Access

Cookies

Account Security

Retention

Change Requests

Deletion Request

Questions on Data and Access

01 Can I open an account outside Indonesia?

02 What account data do you keep?

03 How do I ask for a data copy?

04 Can I change my phone number or email?

05 How long do you keep my records?

06 Do cookies affect login on mobile and desktop?

07 Who should I contact about a legal request?

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