Reference

Privacy Policy for Your Account

We explain what we collect, why we keep it, and how you can ask for changes before you open an account from Indonesia.

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How We Handle Your Data

aquslot Service availability depends on jurisdiction. Users are responsible for checking local law before access.

Here is how we handle your privacy at aquslot. We collect only the details needed to create and secure your account, confirm contact routes, and record transactions made through DANA, OVO, GoPay or QRIS. If you open from Bandung on Android Chrome, iPhone Safari, or a

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desktop browser, we may store device type, IP address, cookie signals, and login time so we can keep sessions stable and spot unusual access. When you change your profile in Settings > Account, reset a password, or ask us to check a deposit or withdrawal record,
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we keep the matching logs until the request is closed and for longer when local law, tax rules, or dispute handling require it. Access depends on local law and is available only where local law permits.

Service availability depends on jurisdiction. Users are responsible for checking local law before access.

CONTACT ROUTES

Where To Reach Our Team

If you want to read, correct, or question a privacy record, start with the contact that matches your account. Our team handles requests every day from 09:00 to 23:00 WIB through live chat, email, and WhatsApp. Send the email linked to your account, your username, and a short description of the change you want so we can route it fast.

Team online

Live Chat

Open live chat from the site on mobile or desktop and send the email linked to your account. We use that thread to confirm your request, check timing, and move it to the privacy inbox without asking for extra details.

Email

Write to [email protected] with your username and the change you want. For correction or access requests, include the wallet rail used most recently, such as DANA, OVO, GoPay, or QRIS, so we can match the record.

If you prefer WhatsApp, send the same account email plus a short note about what you want changed. Our team replies during 09:00 to 23:00 WIB and may ask for a verification step before we update records.

SECURITY SIGNALS

Checks We Use For Privacy

We keep privacy handling simple: collect the minimum needed, secure it with account controls, and hold records only as long as the request, transaction, or local rule requires.

Data Collection

We store account name, email, device type, login time, IP address, and wallet rail history only when it is needed to run the account, answer support cases, or confirm a transaction trail.

Cookies

Cookies help us remember your session, language choice, and repeated sign-in on Chrome, Safari, and mobile browsers. You can clear them in your browser settings, but you may need to sign in again.

Account Security

We ask you to keep one password for your account, avoid sharing codes, and tell us quickly if a phone or laptop is lost. That lets us lock access and check recent sign-ins.

Retention

We keep records while your account is active and for a limited period after that when a dispute, audit, fraud check, or local rule requires it. Once the reason ends, we remove or mask the record.

Your Requests

You can ask for a copy, correction, or deletion of eligible records by sending the registered email and your username. If the law requires us to keep part of the file, we explain that part clearly.

Change Route

Use Settings > Account after sign-in for profile edits, or contact support if you need help with a privacy request. We confirm the request on the same channel before we process any change.

Privacy Questions You May Ask

These answers cover the questions we hear most about privacy, account access, and request handling. If your case involves a new device, a changed email, or a recent DANA, OVO, GoPay, or QRIS record, the same account checks apply. When local law changes the way we can handle a request, we follow the law first and then explain the result to you.

We collect the account name, email, device type, login time, IP address, and the wallet rail used for deposits or withdrawals. We use that data to secure the account, answer requests, and keep the transaction trail consistent.

Yes. Send the request from the registered email, include your username, and tell us what needs to change. If the detail affects security or payments, we may ask one verification step before we update it.

Yes. Cookies help remember your session, language choice, and sign-in state on Chrome, Safari, and mobile browsers. You can clear them in your browser settings, but some features may ask you to log in again.

We keep active-account records while you use the account and for a limited period after closure when a dispute, audit, or local rule requires it. After that period, we delete or mask what we no longer need.

The account owner or a person with verified authority over the account can ask us to change or access eligible data. We confirm the registered email first, and we may ask for extra proof before acting.

Access depends on local law and is available only where local law permits. If your region is not eligible, we do not process the account request and we explain the reason through support.

Send a message through live chat, email, or WhatsApp with your username and the request you want handled. Our team routes privacy matters during 09:00 to 23:00 WIB every day.

Privacy Policy for Your Account

Where To Reach Our Team

Live Chat

Email

WhatsApp

Checks We Use For Privacy

Data Collection

Cookies

Account Security

Retention

Your Requests

Change Route

Privacy Questions You May Ask

01 What data do you collect when I create an account?

02 Can I ask you to correct my account details?

03 Do you store cookies on mobile and desktop?

04 How long do you keep my records?

05 Who can ask for a privacy change?

06 Can I access the account area if local law does not allow it?

07 How do I contact you about privacy?

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